Subject to these terms, you may return your SILAII Online Boutique purchase, including sale items, by returning it to the SILAII Hong Kong Online Boutique.

During the holiday season, returned online items purchased between 8th and 24th December, must be requested and sent back by the 9th of January 2026 for a refund. For items purchased outside of this period, returns other than for faulty goods, must be requested and sent back within 15 days from the date of delivery for refund. We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.

If you wish to exchange for another item or size, you can do this by returning to the Online Boutique for a refund and then purchasing the new item separately.

Returns only accepted with proof of purchase.

Unless the return is required by law:

• Items must be in original condition (including tags) and must not have been worn, altered or washed.

• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.

• All packaging (including garment bags) shipped with your order must be returned.

• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.

• For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sized of bikini sets differ, or the item otherwise shows signs of wear.

• Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.

• All purchases on cosmetics, underwear, earrings, tights, socks, lace leggings, hair clips, hair chignons, hair scrunchies, headbands and hair pins are final sale. We will not accept returns on these items for hygiene reasons.

This policy does not apply to SIALII In-Boutique purchases.

This policy does apply to Phone Orders, with the exception that Phone Orders must be returned through Client Services.

While SIALII covers the costs of returns using the prepaid returns label within the Asia-Pacific (excluding countries located in West Asia), return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All orders shipped DDP, with duties and taxes included at checkout, will have the full duties and tax amount included in their refund. For orders shipped DDU, SILAII will not refund any duties and taxes, these can be claimed from your local tax office.

We offer a free returns courier service for online orders, where available. Follow the steps to use this service. Note: You will need access to a printer to use this free service.

1. Submit a return request Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times. On completion of this process, you will receive an email confirming your return details with your return label included. 2. Pack your item(s) Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.

Affix your shipping label (page with three barcodes) to the outside of your package.

Do not include the waybill doc and commercial invoice in the package.

3. Return your item(s) Courier collection

DHL will collect your return on your booked date and deliver it to the SILAII Online Boutique for processing. Once collected, use the link in your confirmation email to track your return.

To view, change, or cancel your existing DHL Express return courier booking, go to your DHL Label Confirmation email and follow the steps. Or;

Drop off to a location near you Drop off your package at a DHL location near you. Once dropped off, use the link in your confirmation email to track your return.

If your area is not serviced, contact Client Services. If you wish to return your items via an alternative courier service, SILAII will not be liable for any loss, damages, or expenses. To view, change, or cancel your existing DHL Express return courier booking, contact Client Services. Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.

Once the items have been received they will undergo a quality review. Once cleared, you will receive your refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 days longer.

For online purchases, returns other than for faulty goods must be requested and sent back within 15 days from the date of delivery for a refund. Items returned outside this period will not be accepted. An online return request must be submitted to receive your refund within normal processing times.

SILAII do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.

Exchange rates for all currencies are locked in for 90 days from the date of purchase and Clients will receive their local currency refund based on the same exchange rate as their original transaction.

Click here to download a copy of the return form.